Privacy Policy

Who we are

Italian Tours by Diana (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information when you visit our website www.italiantoursbydiana.com (the “Website”).

1. Information We Collect

We collect the following types of personal data:

  • Personal Identifiable Information (PII): Name, email address, phone number, and payment information when you book a tour.
  • Usage Data: IP addresses, browser type, pages visited, and time spent on the site.
  • Cookies & Tracking Technologies: To enhance user experience and analyze website performance.

2. How We Use Your Information

We use the collected information for:

  • Processing tour bookings and payments.
  • Providing customer support and responding to inquiries.
  • Sending newsletters, promotions, and updates (with your consent).
  • Analyzing website performance and improving our services.
  • Complying with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Payment processors, marketing tools, and analytics providers.
  • Legal Authorities: If required by law or to protect our rights.
  • Business Transfers: In case of mergers or acquisitions.

4. Data Retention

We retain your data only as long as necessary for the purposes mentioned above or as required by law.

5. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data.
  • Object to data processing or request data portability.
  • Opt-out of marketing communications at any time.
  • File a complaint with a data protection authority.

To exercise these rights, contact us at  info [at] italiantoursbydiana [dot] com.

6. Security Measures

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or loss.

7. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy policies or content.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

For any questions regarding this Privacy Policy, please contact us at info [at] italiantoursbydiana [dot] com.

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